1. OVERVIEW  1.1 We are a small business operating on a print-on-demand (POD) model, which means that each product is custom-made upon order. We collaborate with various suppliers and marketplaces who produce and ship our merchandise directly to you, such as Amazon and Etsy.  2. PRODUCT VARIATIONS  2.1 The images on our website represent our designs and brand values. Variations in product ranges, colour, design alignment, and print may occur due to differences in supplier production processes.  2.2 Colours may appear differently on screens compared to printed products due to display variations. 3. PRODUCT AVAILABILITY  3.1 Product ranges, options, sizes, composition, and availability may vary across different marketplaces.  3.2 We reserve the right to modify or discontinue products without prior notice.  4. PRODUCTION, SHIPPING AND DELIVERY  4.1 As your order is custom-made, once an order is placed, it cannot be modified or cancelled as production begins immediately.  4.2 Shipping timelines, methods, and costs are governed by the marketplace where the order is placed. We are not responsible for delays caused by the shipping provider or customs.  5. PRICING AND PAYMENT  5.1 Payment must be made at the time of purchase through the available payment methods on the marketplace.  5.2 Prices are subject to change without notice.  ​6. RETURNS AND REFUNDS  6.1 We do not accept returns or exchanges and all sales are final as this product is printed on order, unless the product is defective or damaged.  6.2 Defective/damaged Items: If you receive a defective or damaged item, please contact us within 5 days of delivery with clear photographs and a detailed description of the issue. We will review your request and, if approved, offer a replacement or refund.  ​7. CUSTOMER RESPONSIBILITIES  7.1 Accurate Size Selection: Please consult the size charts provided by the marketplace before placing an order.  7.2 Reviewing Product Details: Carefully read product descriptions and specifications.  7.3 Shipping Information: Ensure accurate address details at checkout.  ​8. INTELLECTUAL PROPERTY  8.1 All designs, images, and content on our website are the property of COOL CRUSADE and are protected by copyright and trademark laws.  8.2 Unauthorized reproduction or distribution of our intellectual property is strictly prohibited.  ​9. LIMITATION OF LIABILITY  9.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.  9.2 Our maximum liability is limited to the purchase price of the product.  ​10. PRIVACY AND SAFETY  10.1 We respect your privacy and are committed to protecting your personal information. Any data collected during your purchase will be used solely for order processing, fulfilment, and customer service. We do not share your information with third parties without your consent, except as required to complete your order.  ​11. CHANGES TO THE TERMS AND CONDITIONS  11.1 We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.